1. Orders will be confirmed via sms or e-mail within 24 hours. Orders that are not confirmed, have not been received by Doc Scientia.
2. All orders or corrections have to be made in writing. No telephonic orders or corrections will be accepted.
3. All prices include VAT.
4. The first two orders placed by a school/client in the Doc Scientia financial year (1 August – 31 July) will be delivered free of charge. Thereafter delivery fees will be calculated per additional order.
5. Doc Scientia will send orders within 10 working days after the order has been confirmed, unless the school/client makes a different request in writing.
6. All orders placed up until 31 January, may be returned up until 31 March of the same year. Take note: products that are returned must be at the Doc Scientia office on 31 March. Products cannot be returned after 31 March.
7. NO old stock may be returned to Doc Scientia for credit. Only the latest edition of the products will be taken into consideration for credit.
8. Any order placed from 1 February may be returned within one month (31 calendar days) after the order has been received. Take note: products have to be at the Doc Scientia office within 31 days, and cannot be returned after 31 days.
9. If the products are not returned to Doc Scientia within the deadline, the full amount of the order is payable by the school/client.
10. A 10% handling fee will be charged on products that are returned. The handling fee is calculated based on the rand value of the quantity of products that are returned.
11. No Practical Packages or special orders may be returned to Doc Scientia.
12. No credit note will be given for any products that are not returned to Doc Scientia in a resalable condition.
13. Any order that are wrongly sent by Doc Scientia, will be replaced or collected at Doc Scientia’s expense.
14. A 50% deposit is payable when an order is placed. A proof of payment must accompany the order. Orders are payable in full after 30 days of delivery.